ADA and Accessibility

Helping those with disabilities

Purpose / Scope

Coast RTA has created a regional transit system that is safe and easy to use by everyone, including pedestrians, senior citizens, people with disabilities, bicyclists and other riders. Coast RTA works with local communities, jurisdictions, and transportation agencies to place and design facilities and services that fit local community plans.

Facilities and vehicles

Coast RTA is guided by the Americans with Disabilities Act (ADA). The ADA provides minimum requirements for accessibility including, information for designing facilities and vehicles to accommodate people with special needs. All Coast RTA facilities and vehicles meet ADA standards and support the spirit of the ADA including, height and width for equipment and fixtures, floor coverings and surface treatments, signs, alarms and telephones.

A design that uses ADA standards benefits all riders not just those with disabilities. For example, aisles that are wide enough for wheelchair users are also more convenient for passengers with packages, strollers or small children.

Signage

Coast RTA has developed and implemented a system-wide signage program. All signs must conform to the requirements of the ADA, except where modifications to standard sign formats are necessary for compliance with accessibility guidelines. International Symbol icons will be used wherever possible.

Contact

Coast RTA has in place a TDD number 1-877-225-8337 (Voice/Toll Free), for South Carolina residents’ who are deaf, hard of hearing, deaf-blind, blind/low vision with hearing loss, or speech impaired. Website www.scedp.org.

Community Involvement

Coast RTA is committed to involving the community, particularly those with disabilities in the development and improvement of public services. All Coast RTA public events are accessible to everyone. Materials and accommodations are provided for people with disabilities upon request. Coast RTA staff continues to meet with various community organizations that deal specifically with accessibility issues.

Modification of Policy

If a passenger requires a reasonable modification to accommodate their disability, they may request such a modification by contacting the General Manager/Chief Executive Officer.  Coast RTA will work with the individual to find an accommodating solution.

Filing an ADA Complaint:

Any person who believes that he or she or any specific class of persons has been subjected to discrimination that is prohibited by Title II of the Americans with Disabilities Act (ADA) of 1990, its amendments and related statutes, by Coast RTA in its role of planning and programming of federal funds, may submit a written complaint.

For details on Coast RTA’s Complaint Resolution Procedure and filing ADA complaints, click the document listed below this paragraph.

ADA Discrimination Complaint Forms and Complaint Resolution Procedure may be obtained by clicking selected documents below and may be submitted via mail, fax, or email as described below.

Mailing Address:

Coast RTA
Attn: General Manager
1418 Third Avenue
Conway, SC 29526

Email: ADAComplaints@coastrta.com
Phone: (843) 488-0865
Fax: (843) 488-0874

Our Mission

To provide safe, reliable, affordable and courteous mass public transportation that enhances the quality of life for residents and supports the growth of tourism.

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